I still have my little house in England-I now have good tenants who are interested in staying for the long term…or until they have a baby boy…
Once a year I get an email from my insurance company, specifically from Sue. She reminds me that it is time to renew my policy, the amount and all the payment options. Today I realized why I will be keeping my insurance with Sue when I read this at the bottom of her email.
AN APOLOGYHaving provided an Insurance Broking Service in this area for over thirty years we feel that a sincere apology is now appropriateWe are so sorry that you cannot speak to a call centre or a foreign country when you call us for a quotation, query, or adviceWe are devastated that we cannot make you press 1,4,3,6 on your telephone in order to speak to someone who can’t help anyway or ‘do it yourself’ over the Internet when you are probably not sure of what you are buying and/or the excessesWe are distressed that when you visit our office at 18 any street Dorset BH21 1AF you are given a warm welcomeWe are disappointed that our premiums tend to be much lower than those offered by insurers and others who spend millions on advertising their cheapnessWe deeply regret that we prefer to spend time establishing your precise requirements before making our suggestion for the cover required at the appropriate priceWe confess that we are available by telephone – 01202 xxxxxxx – e-mail Sue or even a personal visitIf you can possibly forgive us for the above appalling shortcomings we should be very happy to hear from you and shall do our best not to disappointWhy not ask us about any of your insurances – We think you will be pleasantly surprised!
Because I hate…H.A.T.E call centres!!!!